Welcome to Darnall Forum's Community Website: Customer Service Awarded Presented to Darnall Post Office Staff

Tuesday 24 March 2015

Customer Service Awarded Presented to Darnall Post Office Staff

Darnall Forum staff with the national award for customer service presented to Darnall Post Office. The picture shows Matthew, one of our customer service advisers, with our post office manager Donna and Darnall Forum CEO Neil. The award was made for giving the best advice in the UK to customers sending mail during the lead-up to Christmas. Staff also came second in a national competition to help Post Office customers send priority mails to their own friends, customers and relatives during December.

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How to join in

1) Follow us on Twitter @darnallforum
2) To post a comment, click on the link beneath the post or previous comment to which you want to respond and write your message in the box.
3) Complete the word recognition box, which is designed to stop spam.
4) Then, if you have one, you can enter your Google username and password.
5) Alternatively, you can click 'other' and enter your real name, or a nickname which you would like us to display, or you can click 'anonymous'.
6) Then click 'Publish'. Your message will be sent to us for checking.
7) We will know who you are but, if you have used a nickname or chosen to be anonymous, no one else will know.

How our community team can help

Chris, Nazia and Zahira are the friendly voices on the end of the phone line when you call us and the people who deal with your visits, letters and emails.

They work closely with community groups and individuals who want to make a difference to Darnall. Chris is our Lead Key Support Worker, helping people who are over 18 and currently out of work, to find jobs, education or training through Sheffield CIty Council's Pathway to Success programme.

Zahira is currently covering Nazia's learning Champion role and is the person to contact regarding our education programme.

We also have a team of adult community learning tutors who work closely with us. They help us run courses in IT, ESOL, employment skills, driving theory and other subjects.

If you want help with something which isn't listed here, and you live in Attercliffe, Darnall or Acres Hill, why not give us a ring anyway and we'll try to signpost you to the right place.

More about us

Darnall Forum’s day to day business is managed by a Board of local volunteers. Its vision statement is:

To create a listening space for the community, and
To work in partnership with other agencies and organisations to improve local services and help regenerate Darnall.

The Forum has four part-time staff who with local people to implement a Community Action Plan that was drawn-up after extensive consultation with all sections of the local community. The members of the Forum Board are drawn from the different faith and ethnic groups represented in the area and are elected by the members of the Forum at its AGM.

Darnall Forum is currently funded by Sheffield City Council, the European Social Fund and a small number of charitable trusts.

Darnall Forum also trades under the names D F Enterprise and Darnall Forum Trading, which reopened the community post office in 2010 and ran it for nearly eight years.

The Main Aims of Darnall Forum are:

To create a forum where people can meet to raise issues of local concern, where the agenda is set by local people and where leadership and direction remain with local people.

To work together as women, men, young people, elders, black, white, disabled or able-bodies, of different faiths or none, recognising, respecting and valuing our differences.

To form links with key agencies and local enterprises in order to work in partnership with them, discuss their role in the area and – where necessary – challenge them.

To gather resources to support and deliver initiatives begun and supported by local people.

To ensure that there is a clear and agreed process by which the Forum makes and acts upon its decisions, and to ensure that the Forum Board is accountable to the membership.

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Tuesday 24 March 2015

Customer Service Awarded Presented to Darnall Post Office Staff

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